Twenty Four Carrots

Equine Sales Rep

Twenty Four Carrots - Horse Nutrition

Santa Barbara, CA 93109

General Summary

Twenty Four Carrots® is looking for an Equine Nutrition Sales Specialist who has a dynamic personality and extensive knowledge of equine nutrition to provide excellent service to our equine clients. Duties include visiting new and current customers to assess and monitor their equine feed programs, make suggestions to their feeding program and educating clients on the best nutrition for their horses. Will also visit retail stores providing equine support to clients who visit and solve any nutritional concerns or problems as well as other equine needs.

Essential Job Functions - complexity of essential job functions increases with grade level

Proactively seek equine clients and service existing equine customers through farm visits. Utilize customer-focused interpersonal skills as well as equine knowledge to assess and meet customer needs.
Seek information to understand the full scope of customers' needs. Provide suggestions regarding equine needs and feed recommendations based on nutritional knowledge.
Handle general and many complex customer issues with skill and diplomacy. Escalate more complex issues to store leadership for assistance.
Provide equine support and product expertise to customers utilizing in-person farm visits, in-person retail store, telephone and social media. Communicate information regarding order status, product availability, current sales, promotions and events.
Provide excellent customer service to all inquiries and sales.
Plan and schedule equine events.
Provide assistance with a variety of other functions to support the team.

Requirements

Education: Associate's Degree in equine nutrition or experience equivalent.

Experience: Requires a minimum of two (2) years of sales experience in horse nutrition, horse care or related industry.

Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner and resolve customer concerns effectively
Effective knowledge of specialized area(s) including equine
Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures
Able to learn and effectively apply knowledge of a wide variety of merchandise in order to correctly answer customer questions or varying complexity and make recommendations
Able to add, subtract, multiply, divide and calculate percentages using whole numbers, common fractions and decimals
Attention to detail
Able to speak, read, write the English language in a proficient manner

Work Environment

Extended hours and/or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required.

Physical Activities & Requirements

Continuously bend and stoop; manual dexterity (fingers and hands) and utilize repetitive hand motion with merchandise and tools; reach with arms and hands for extended periods; stand and walk for extended periods, at times may be on concrete or uneven surfaces; utilize eye/hand coordination; twist back and neck. Pull, push, lift, carry up to 50 pounds.
Frequently climb, crouch, stack, and sweep. Pull, push, lift, carry 50-80 pounds, may be assisted.
Occasionally balance, kneel and shovel. Pull, push, lift, carry 80-100 pounds, may be assisted.

Must be able to speak to co-workers and customers regarding operations and safety. Must be able to hear customer service phone calls, hand held radio, equipment and vehicle sounds. Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Tools & Equipment

Hand held scanner, telephone, computer, printer, scanner, copier, fax machine, writing instrument, reports, logs, spreadsheets, merchandising diagrams and other tools and equipment as determined by specific location (such as point of sale terminal).

Twenty Four Carrots® is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.

Social Media Manager (Part Time)

Twenty Four Carrots - Horse Nutrition

Santa Barbara, CA 93109

General Summary

Twenty Four Carrots® is looking for a Social Media Manager who has a dynamic personality and extensive knowledge of equine nutrition to provide excellent service to our equine clients. Working as a team member of our marketing department will be involved in marketing efforts and perform part time duties in customer service as a solutions specialist. Marketing coordination is a key portion of this position and requires a reasonable background in advertising or marketing. Also responsible for providing excellent customer service and maintaining strong professional relationships.

Responsibilities

Analyze customer expectations according to past social media activity
Develop social media campaigns
Define KPIs and KRAs for social media campaigns
Update social media content across all channels
Engage with customers and followers
Use social media marketing tools such as Facebook Business manager, Later etc.
Monitor campaigns and analyzes data obtained
Monitor SEO and web traffic metrics
Establish relationships with social media influencers to develop a strong network
Develop content or get it done by content developers
Keep an eye on social media trends
Communicate effectively to senior management, content developers and social media marketing team

Skills and Qualifications

Experience as a social media manager or a similar role (2 years)
Experience in creating social media strategies
Knowledge of best practices for social media platforms such as Facebook, Instagram, Pinterest, and TikTok.
Excellent verbal and written communication skills
Craft engaging content
Organized and able to multitask

Requirements - complexity of requirements increases with grade level

Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner and resolve customer concerns effectively
Effective knowledge of specialized area(s) including equine and equine nutrition
Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures
Able to learn and effectively apply knowledge of a wide variety of merchandise in order to correctly answer customer questions or varying complexity and make recommendations
Attention to detail
Able to speak, read, write the English language in a proficient manner

Work Environment

Extended hours and/or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required.

Must be able to speak to co-workers and customers regarding operations and safety. Must be able to hear customer service phone calls, hand held radio, equipment and vehicle sounds. Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Tools & Equipment

Apple computers, Adobe Photoshop and Illustrator, Facebook business manager, digital camera, planning tools.

Twenty Four Carrots® is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.

Office and customer service manager (Part Time)

Twenty Four Carrots - Horse Nutrition

Santa Barbara, CA 93109

General Summary

Twenty Four Carrots® is looking for an office and customer service manager who has a dynamic personality and extensive knowledge of equine nutrition to provide excellent service to our equine clients. Managing our customer service department involving part time duties in customer service as a solutions specialist being responsible for providing excellent customer service and maintaining strong professional relationships. Assists customers with new orders, advises of status of orders in process, furnishes information on new products, and sends product literature. Processes returns and maintains standing order and blanket order contracts. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Completes related records, reports, and documentation.

Responsibilities

Oversee and support all administrative duties in the office and ensure that office is operating smoothly
Manage office supplies inventory and place orders as necessary
Assists customers with new orders, advises of status of orders in process, furnishes information on new products, and sends product literature. Receive and sort incoming mail and deliveries, and manage outgoing mail
Answer phone calls between business hours
Processes returns and maintains standing order and blanket order contracts
Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel (Completes related records, reports, and documentation)
Identify opportunities for process and office management improvements, and design and implement new systems
Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, sending out invoices etc.

Skills and Qualifications

Experience as a customer service/office manager or a similar role (2 years)
Experience in processing and shipping orders
Excellent verbal and written communication skills
Organized and able to multitask

Requirements - complexity of requirements increases with grade level

Able to consistently demonstrate customer-focused interpersonal skills, communicate in a positive and professional manner and resolve customer concerns effectively
Effective knowledge of specialized area(s) including equine and equine nutrition
Able to learn and consistently demonstrate knowledge of facility guidelines and standard operating procedures
Able to learn and effectively apply knowledge of a wide variety of merchandise in order to correctly answer customer questions or varying complexity and make recommendations
Attention to detail
Able to speak, read, write the English language in a proficient manner

Work Environment

Extended hours and/or alternate work schedules may be required. Ability to report to work on time and in adverse weather conditions is required. Must be able to speak to co-workers and customers regarding operations and safety. Must be able to hear customer service phone calls, hand held radio, equipment and vehicle sounds. Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Tools & Equipment

Apple computers, Rollo Printer, shipping tape, calculator, Quickbooks.

Twenty Four Carrots® is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.

JOB VACANCIES

Responsibilities

Skills and Qualifications

CONTACT US

Twenty Four Carrots Horse Nutrition

equine supplements

Omega supplements for horses

Horse allergy relief

Horse guard supplements

healthy horse treats

Santa Barbara, CA 93103 USA • +1 (805) 600-2065 • cookies@twentyfourc.com